Thinking

CX Talks: M&A. An acquired taste…

On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through the merger or acquisition process.

On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through the merger or acquisition process.

Listen here

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Episode article link:
https://www.cmswire.com/customer-experience/how-to-handle-customer-experience-during-a-merger-or-acquisition/

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