Thinking Hot topics, key insights and advice Filter by: All Agile Business Functions Culture Industry Gartner symposium takeaways Barcelona 2019 click to read Published Nov 29th 2019 Gartner Research Report A Digital Workplace Is Crucial to Digital Transformation, Jeffrey Mann click to read Published Nov 6th 2019 Focus on detractors Focus on detractors, not NPS or CSAT, to improve customer experience click to read Published Oct 29th 2019 Dangerously disruptive or an untapped opportunity? The impact of the new generation of HNWI on the wealth management industry click to read Published Oct 25th 2019 A call for change in wealth management With Gregg Dennis, Owl Private Office click to read Published Oct 22nd 2019 Surviving Stress: An Anonymous Account “It wasn’t normal to have to factor additional time into my morning routine, just in case I had an impromptu panic attack” click to read Published Oct 11th 2019 Trust me, I’m a banker! Top 10 of themes for banks to consider about building trust with their customers click to read Published Oct 10th 2019 Transforming corporate onboarding Key themes for a successful transformation (white paper) click to read Published Sep 27th 2019 Understanding human emotion The CX game changer click to read Published Aug 14th 2019 Creating a customer experience that embraces efficiency Customer experience should not be traded-off against efficiency. Effective organisations do both. click to read Published Jul 9th 2019 Digital twin whitepaper How creating a digital twin can revolutionise your business click to read Published Jul 6th 2019 What is D and I and why is it important in organisations? Our D&I lead, Nicole Griffith-Brown, shares her insights... click to read Published Jul 5th 2019 View More
Gartner Research Report A Digital Workplace Is Crucial to Digital Transformation, Jeffrey Mann click to read Published Nov 6th 2019
Focus on detractors Focus on detractors, not NPS or CSAT, to improve customer experience click to read Published Oct 29th 2019
Dangerously disruptive or an untapped opportunity? The impact of the new generation of HNWI on the wealth management industry click to read Published Oct 25th 2019
A call for change in wealth management With Gregg Dennis, Owl Private Office click to read Published Oct 22nd 2019
Surviving Stress: An Anonymous Account “It wasn’t normal to have to factor additional time into my morning routine, just in case I had an impromptu panic attack” click to read Published Oct 11th 2019
Trust me, I’m a banker! Top 10 of themes for banks to consider about building trust with their customers click to read Published Oct 10th 2019
Transforming corporate onboarding Key themes for a successful transformation (white paper) click to read Published Sep 27th 2019
Creating a customer experience that embraces efficiency Customer experience should not be traded-off against efficiency. Effective organisations do both. click to read Published Jul 9th 2019
Digital twin whitepaper How creating a digital twin can revolutionise your business click to read Published Jul 6th 2019
What is D and I and why is it important in organisations? Our D&I lead, Nicole Griffith-Brown, shares her insights... click to read Published Jul 5th 2019
