Our insights Thinking Experience our thoughts All categories Agile Change Culture Customer services Data Digital Adoption Events Financial services Healthcare Information services Marketing Order management and fulfilment Professional services Public sector Sales Service Design Technology Transformation and design Uncategorised Apr 9th 2020 Getting the most out of your Service Design when delivering in Government The Government is the UK’s largest and oldest service provider. It impacts all of us in different ways: from getting a… Read more Apr 3rd 2020 Agile in the time of COVID – Innovation in the health sector – part 2 Our earlier blog illustrated the initial ways in which the agile methodology, that we practice and preach at Clarasys, is… Read more Apr 1st 2020 Agile in the time of COVID – Innovation in the health sector – part 1 Agile: “Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to… Read more Mar 31st 2020 Don’t run before you can walk: Build an understanding of your customers as a precursor to achieving a single view “I’m transferring you to my colleague in a different department, as I’m unable to help you”; 25 minutes later, you’ve… Read more Mar 30th 2020 CX Talks: Customer Loyalty Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either… Read more Mar 27th 2020 COVID-19: Collaboration during isolation From the Latin ‘collaborare’, meaning to ‘work together’, ‘togetheredness’, arguably, forms the quintessence of collaboration. On the contrary, isolation, with… Read more Mar 20th 2020 COVID-19: Clarasys response At Clarasys, our people & clients are at the heart of everything we do. We want our purpose statement “We… Read more Mar 18th 2020 It’s the start of something new… New year, new beginnings… The last week of January 2020 was momentus for many reasons; we saw the start of… Read more Load more
Apr 9th 2020 Getting the most out of your Service Design when delivering in Government The Government is the UK’s largest and oldest service provider. It impacts all of us in different ways: from getting a… Read more
Apr 3rd 2020 Agile in the time of COVID – Innovation in the health sector – part 2 Our earlier blog illustrated the initial ways in which the agile methodology, that we practice and preach at Clarasys, is… Read more
Apr 1st 2020 Agile in the time of COVID – Innovation in the health sector – part 1 Agile: “Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to… Read more
Mar 31st 2020 Don’t run before you can walk: Build an understanding of your customers as a precursor to achieving a single view “I’m transferring you to my colleague in a different department, as I’m unable to help you”; 25 minutes later, you’ve… Read more
Mar 30th 2020 CX Talks: Customer Loyalty Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either… Read more
Mar 27th 2020 COVID-19: Collaboration during isolation From the Latin ‘collaborare’, meaning to ‘work together’, ‘togetheredness’, arguably, forms the quintessence of collaboration. On the contrary, isolation, with… Read more
Mar 20th 2020 COVID-19: Clarasys response At Clarasys, our people & clients are at the heart of everything we do. We want our purpose statement “We… Read more
Mar 18th 2020 It’s the start of something new… New year, new beginnings… The last week of January 2020 was momentus for many reasons; we saw the start of… Read more
