Our insights Thinking Experience our thoughts All categories Agile Business and technology transformation Change Culture Customer experience Data governance Digital Adoption Diversity and Inclusion Employee experience ERP Financial services Healthcare Marketing Media and Information services Not for profit Operational efficiency Order management and fulfilment Process improvement Professional services Public sector Retail Sales Service Design Technology Transformation and design Uncategorised Jun 22nd 2021 The challenges of post pandemic working and impacts on CX The rush to get people working from home wasn’t a revolution. It was a reaction. For some, it’s been a… Read more Jun 18th 2021 Michelle Obama – Inspiring the Clarasys Team This month, we attended the Women in Tech World Series Online Festival and listened to an inspirational talk by former… Read more Jun 16th 2021 The challenges of post pandemic working and impacts on CX In part 1 of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and… Read more Jun 14th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 2 In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of… Read more Jun 11th 2021 What makes Clarasys one of the best companies to work for? Clarasys has been named one of the best companies to work for in 2021 across three categories by Best Companies,… Read more Jun 10th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 1 Chess aficionados will be familiar with Netflix’s ‘The Queen’s Gambit’.1 Excluding spoilers, the show takes us through the life of… Read more Jun 9th 2021 What does agile change management look like in practice? Delivering agile change management might look relatively straightforward in theory, but how does it look in practice? We hope this… Read more Jun 8th 2021 How can you start improving your EX & impact on CX? – Part 1 So you’ve spent a bunch of time mapping your personas and your customer journeys and you’ve made some changes to… Read more Load more
Jun 22nd 2021 The challenges of post pandemic working and impacts on CX The rush to get people working from home wasn’t a revolution. It was a reaction. For some, it’s been a… Read more
Jun 18th 2021 Michelle Obama – Inspiring the Clarasys Team This month, we attended the Women in Tech World Series Online Festival and listened to an inspirational talk by former… Read more
Jun 16th 2021 The challenges of post pandemic working and impacts on CX In part 1 of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and… Read more
Jun 14th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 2 In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of… Read more
Jun 11th 2021 What makes Clarasys one of the best companies to work for? Clarasys has been named one of the best companies to work for in 2021 across three categories by Best Companies,… Read more
Jun 10th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 1 Chess aficionados will be familiar with Netflix’s ‘The Queen’s Gambit’.1 Excluding spoilers, the show takes us through the life of… Read more
Jun 9th 2021 What does agile change management look like in practice? Delivering agile change management might look relatively straightforward in theory, but how does it look in practice? We hope this… Read more
Jun 8th 2021 How can you start improving your EX & impact on CX? – Part 1 So you’ve spent a bunch of time mapping your personas and your customer journeys and you’ve made some changes to… Read more
