Our insights Thinking Experience our thoughts All categories Agile Business and technology transformation Change Culture Customer experience Data governance Digital Adoption Diversity and Inclusion ERP Financial services Healthcare Marketing Media and Information services Not for profit Operational efficiency Order management and fulfilment Process improvement Professional services Public sector Retail Sales Service Design Technology Transformation and design Uncategorised Apr 15th 2021 Aftercare in a digital change journey should never be an afterthought After the past year, firms have had to adapt like never before and accelerate their digital transformation initiatives as a… Read more Apr 14th 2021 Why psychological safety is important when working in an agile team A frequent scene in my home each morning would be to see a haggard-looking father battling to get his children… Read more Apr 8th 2021 Embracing an agile culture: a key to survival The Coronavirus pandemic has presented businesses with numerous challenges. To continue, many organisations had to quickly adopt agile principles. Being… Read more Apr 6th 2021 Remaining customer focused in the aftermath of a crisis is the key to survival The Covid-19 crisis took us all by surprise last year. As we dramatically changed our lifestyles, companies were forced to… Read more Mar 31st 2021 What UK retailers can learn from Chinese e-commerce China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before.… Read more Mar 26th 2021 How to mess up organisation design changes: a guide With ‘digital’ being at the top of the agenda for most organisations, with everything from tech implementation through to stakeholder… Read more Mar 17th 2021 Autonomy, mastery, and purpose: Employee experience, the right motivators are king Customer experience (CX) is enabled by many things and organisations invest in most of them, but the success of any… Read more Mar 10th 2021 Agility under pressure: 3 lessons from the Public Sector Last week’s Budget* emphasised the sheer scale of what is left to do to get the economy and our everyday… Read more Load more
Apr 15th 2021 Aftercare in a digital change journey should never be an afterthought After the past year, firms have had to adapt like never before and accelerate their digital transformation initiatives as a… Read more
Apr 14th 2021 Why psychological safety is important when working in an agile team A frequent scene in my home each morning would be to see a haggard-looking father battling to get his children… Read more
Apr 8th 2021 Embracing an agile culture: a key to survival The Coronavirus pandemic has presented businesses with numerous challenges. To continue, many organisations had to quickly adopt agile principles. Being… Read more
Apr 6th 2021 Remaining customer focused in the aftermath of a crisis is the key to survival The Covid-19 crisis took us all by surprise last year. As we dramatically changed our lifestyles, companies were forced to… Read more
Mar 31st 2021 What UK retailers can learn from Chinese e-commerce China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before.… Read more
Mar 26th 2021 How to mess up organisation design changes: a guide With ‘digital’ being at the top of the agenda for most organisations, with everything from tech implementation through to stakeholder… Read more
Mar 17th 2021 Autonomy, mastery, and purpose: Employee experience, the right motivators are king Customer experience (CX) is enabled by many things and organisations invest in most of them, but the success of any… Read more
Mar 10th 2021 Agility under pressure: 3 lessons from the Public Sector Last week’s Budget* emphasised the sheer scale of what is left to do to get the economy and our everyday… Read more
