Filter by: All Business Functions Industry Straight Talking 'Every act of communication is an act of translation' - Gregory Rabassa Click Tap to Read Published 19 April 2019 Empathy is not the answer Why choice and creativity, not empathy and apologies, create happy customers Click Tap to Read Published 16 April 2019 Great expectations Understanding what your customers really want Click Tap to Read Published 9 April 2019 Customer-centered design thinking Solving your most complex organisational challenges Click Tap to Read Published 2 April 2019 The power of managing CX From the customers' perspective Click Tap to Read Published 26 March 2019 Customer experience is nothing new If it isn't broken, don't fix it Click Tap to Read Published 19 March 2019 Digital transformation The pitfalls of implementing a single solution Click Tap to Read Published 15 March 2019 The Clarasys experienced-hire inductio... A new joiner perspective Click Tap to Read Published 13 March 2019 Post merger integration Five principles for success Click Tap to Read Published 12 March 2019 How to kickstart your customer experie... Quick wins to improve your customer experience Click Tap to Read Published 12 March 2019 Drowning in ones and zeros Using data to your advantage Click Tap to Read Published 11 March 2019 Keeping up with technology change Be well-equipped for tech changes Click Tap to Read Published 8 March 2019
