Our insights Thinking Experience our thoughts All categories Agile Business and technology transformation Change Culture Customer experience Data governance Digital Adoption ERP Financial services Healthcare Marketing Media and Information services Not for profit Operational efficiency Order management and fulfilment Process improvement Professional services Public sector Retail Sales Service Design Technology Transformation and design Uncategorised Oct 8th 2020 How do you ensure a great customer experience when it comes to renewals? In our previous article we discussed the importance of a good renewals process and its impact on customer retention rates.… Read more Oct 7th 2020 How a digital upgrade can improve the high street’s CX For years now, the convenience and speed of online retail has been blamed for killing off the high street. So… Read more Oct 2nd 2020 Why you should never churn your back on renewals Many businesses invest substantial amounts of time, money and effort into acquiring new customers with a vision that business growth… Read more Oct 1st 2020 How mastering the basics can enable you to deliver a personalised, digital experience online and in store Personalisation is no longer a novelty but an essential. In fact, 63 percent of customers expect personalisation as a standard… Read more Sep 30th 2020 How to get out of the data rut, now Living in a digital age, data is an abundant resource, yet remains undervalued and underinvested in. The result of poor… Read more Sep 25th 2020 The [ CMO/CIO ] paradox As claimed by Forrester, situations where the Chief Marketing Officer (CMO) and Chief Information Officer (CIO) have little to no… Read more Sep 25th 2020 User research: unlocking valuable insights through an unbiased approach No matter how much you think you know about your users, conducting user research is crucial to uncovering valuable insights… Read more Sep 24th 2020 Flattening the curve: how to manage the peak in demand caused by Black Friday Sales Black Friday this year will look rather different to previously, as retailers grapple with how to respond to reduced store… Read more Load more
Oct 8th 2020 How do you ensure a great customer experience when it comes to renewals? In our previous article we discussed the importance of a good renewals process and its impact on customer retention rates.… Read more
Oct 7th 2020 How a digital upgrade can improve the high street’s CX For years now, the convenience and speed of online retail has been blamed for killing off the high street. So… Read more
Oct 2nd 2020 Why you should never churn your back on renewals Many businesses invest substantial amounts of time, money and effort into acquiring new customers with a vision that business growth… Read more
Oct 1st 2020 How mastering the basics can enable you to deliver a personalised, digital experience online and in store Personalisation is no longer a novelty but an essential. In fact, 63 percent of customers expect personalisation as a standard… Read more
Sep 30th 2020 How to get out of the data rut, now Living in a digital age, data is an abundant resource, yet remains undervalued and underinvested in. The result of poor… Read more
Sep 25th 2020 The [ CMO/CIO ] paradox As claimed by Forrester, situations where the Chief Marketing Officer (CMO) and Chief Information Officer (CIO) have little to no… Read more
Sep 25th 2020 User research: unlocking valuable insights through an unbiased approach No matter how much you think you know about your users, conducting user research is crucial to uncovering valuable insights… Read more
Sep 24th 2020 Flattening the curve: how to manage the peak in demand caused by Black Friday Sales Black Friday this year will look rather different to previously, as retailers grapple with how to respond to reduced store… Read more
