Thinking Hot topics, key insights and advice Filter by: All Agile Business Functions Culture Industry Surviving Stress: An Anonymous Account “It wasn’t normal to have to factor additional time into my morning routine, just in case I had an impromptu panic attack” click to read Published Oct 11th 2019 Trust me, I’m a banker! Top 10 of themes for banks to consider about building trust with their customers click to read Published Oct 10th 2019 Transforming corporate onboarding Key themes for a successful transformation (white paper) click to read Published Sep 27th 2019 Creating a customer experience that embraces efficiency Customer experience should not be traded-off against efficiency. Effective organisations do both. click to read Published Jul 9th 2019 What is D and I and why is it important in organisations? Our D&I lead, Nicole Griffith-Brown, shares her insights... click to read Published Jul 5th 2019 How CX scores can be too good to be true Why high customer satisfaction metrics can stop you from performing your best click to read Published Jun 11th 2019 Company values: Hot air or a valuable insight? How can you tell a company lives by its values? click to read Published Jun 7th 2019 A CRM won’t save your CX- Part 2 Getting the most out of your CRM to improve customer experience click to read Published May 21st 2019 A CRM won’t save your CX – Part 1 Getting the most out of your CRM to improve customer experience click to read Published May 17th 2019 The secret weapon to drive your CX Employees who are empowered to act with autonomy and agency are key to driving excellent customer experience click to read Published May 14th 2019 Sustain customers: be more sustainable Increase customer satisfaction through sustainability, while also taking cost out your business click to read Published Apr 25th 2019 Straight Talking 'Every act of communication is an act of translation' - Gregory Rabassa click to read Published Apr 19th 2019 View More
Surviving Stress: An Anonymous Account “It wasn’t normal to have to factor additional time into my morning routine, just in case I had an impromptu panic attack” click to read Published Oct 11th 2019
Trust me, I’m a banker! Top 10 of themes for banks to consider about building trust with their customers click to read Published Oct 10th 2019
Transforming corporate onboarding Key themes for a successful transformation (white paper) click to read Published Sep 27th 2019
Creating a customer experience that embraces efficiency Customer experience should not be traded-off against efficiency. Effective organisations do both. click to read Published Jul 9th 2019
What is D and I and why is it important in organisations? Our D&I lead, Nicole Griffith-Brown, shares her insights... click to read Published Jul 5th 2019
How CX scores can be too good to be true Why high customer satisfaction metrics can stop you from performing your best click to read Published Jun 11th 2019
Company values: Hot air or a valuable insight? How can you tell a company lives by its values? click to read Published Jun 7th 2019
A CRM won’t save your CX- Part 2 Getting the most out of your CRM to improve customer experience click to read Published May 21st 2019
A CRM won’t save your CX – Part 1 Getting the most out of your CRM to improve customer experience click to read Published May 17th 2019
The secret weapon to drive your CX Employees who are empowered to act with autonomy and agency are key to driving excellent customer experience click to read Published May 14th 2019
Sustain customers: be more sustainable Increase customer satisfaction through sustainability, while also taking cost out your business click to read Published Apr 25th 2019
Straight Talking 'Every act of communication is an act of translation' - Gregory Rabassa click to read Published Apr 19th 2019
