Preparing to  launch? We’re here to get your organisation and end-users on board

Pressure to give the public the best possible experience is intensifying. We have a wide breadth of experience in the public sector including but not limited to criminal justice, healthcare and transport communities. We can support you in launching new services in addition to driving your digital and CRM transformations to make sure you are in the best position to succeed. We make this our mission. Through collaboration and agile delivery, we can help you deliver Pre-discovery, Discovery, Alpha, and Beta projects. We are on G-cloud, MCFII and the Digital Outcomes and Specialists marketplace. We are also a Bloom Accredited Supplier.

We are able to draw on our extensive involvement across a variety of public sector organisations to understand what is required to create a standout user and customer experience. With our specialist user research, business analysis, service design, project management, and change management we make this happen.

Why work with us? You’re in for an experience unlike any other

We help your organisation move forward by leveraging our deep experience in the public sector with our expertise in designing and creating a world-class user experience.

Our people-centred approach means we get to know your users, whether they’re members of the public, businesses or civil servants. We help to deliver solutions that meet their needs, and support them through the change journey to ensure adoption.

All of this adds up to successful transformations that make a difference to both individuals and communities worldwide. Read our latest blog on what it’s like to work with us here.

 

How we help you...

Product Management

Our CSPO qualified product owners and product managers are experts at ensuring what’s delivered meets the needs of end-users, including accessibility needs. They champion a product-centric way of working through close collaboration with their multidisciplinary delivery team.

Service and Experience Design

We help you to define your end-to-end process, taking into account the customers, employees, processes, and technologies to ensure that you are in the best possible place to deliver whilst ensuring positive customer experience.

Operating Model Design

When a transformation of an operating model is required to deliver excellent services, we ensure a backlog of prioritised features are defined and delivered in an agile way to meet the desired shared service offering.

GDS Experience

Our deep experience across all GDS phases (Pre-discovery, Discovery, Alpha, Beta) and service design, informs every insight and recommendation we make.

Customer, Citizen and Employee Experience

To create a standout customer and employee experience, you need to get your service design right. We analyse, innovate, and design how this should work, end-to-end. And we put user needs at the heart of a stand-out solution – whether you are at the start of a project or in the middle of one that isn’t going to plan.

Redefining your Shared Service around User Needs and Employee Experience

Find out more

 

Don't just take our word for it...

The Clarasys team have helped us go further and faster and achieve more than I thought possible, while bringing quality bants to keep us entertained along the way.

Civil Service client, Her Majesty's Prison and Probation Service

“Some consultants rely on flashy templates and quirky workshop routines, but what I really value from Clarasys is their ability to consistently cut through even the most intractable tasks to find solutions, and then blitz through the necessary work with relentless enthusiasm.

Civil Service client, Her Majesty's Prison and Probation Service

“The Clarasys team were great – they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our
senior team.”

Nicola Smith, Director of IT and Facilities, The Children’s Trust.

“Worked well with our team day-to-day. It’s always a problem when consultants come in – many times I work with consultants and they haven’t realised that the people they are working with have got day jobs and don’t necessarily have a great deal of time to devote to working with them…very mindful of the best way of working with busy people which is a very good attribute for consultants.”

SASC

“Clarasys brings the experience and expertise to optimise and implement business processes, to make them real, and also to anticipate the consequences of change to help you make the right choices about alternative approaches.”

Patsnap

We’re excited to be offering our free, virtual CX workshops, tailored to your business needs and capability. Click here for more detail.

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