Predicts 2024: AI’s Impact on the Employee Experience

Balancing employee experience and workplace AI will require considerable thought and planning from HR leaders and the entire C-suite.

In a new report, Gartner® predicts a rocky road ahead for organisations as they navigate the relatively new world of workplace AI. There will be positive and negative outcomes and organisations need to give serious consideration to how GenAI is introduced and used.

This Gartner® research reveals that “the employee community is ready to go, as 92% of employees say they want AI to help them with administrative tasks and to summarize information on a particular topic.”

The report, we feel, also urges businesses to communicate with their people as AI is introduced, ask for ideas on how AI could help them in their roles, and pilot different AI platforms.

The report states: “We are entering a new era of computing – the age of everyday AI – with generative AI (GenAI) at the forefront. Competitive differentiation of enterprises – positive and negative – will happen faster than most organizations expect.”

If organisations want to avoid being left behind, it’s time to act now. Read the report ‘‘Predicts 2024: AI’s Impact on the Employee Experience” to learn why and how to start. 

✓ The impact AI will have on the Employee Experience
✓ The areas employees are calling for support in and how providing this support will increase employee engagement
✓ The market implications of AI
✓ Actionable recommendations on how businesses can responsibly make the most of GenAI to improve EX