Our insights Thinking Experience our thoughts All categories Agile Business and technology transformation Change Culture Customer experience Data governance Digital Adoption Diversity and Inclusion Employee experience ERP Financial services Healthcare Marketing Media and Information services Not for profit Operational efficiency Order management and fulfilment Process improvement Professional services Public sector Retail Sales Service Design Sustainability Technology Transformation and design Uncategorised Oct 19th 2021 How quickly can you start improving CX through digital To determine how quickly you can start improving CX through digital is dependent on how well you know several aspects… Read more Sep 22nd 2021 EX and CX: Establishing a connection between the two We’ve all heard it said that “happy employees lead to happy customers” and business leaders believe it too: a recent… Read more Sep 15th 2021 Connect your north star direction to your day to day While the professional day-to-day may feel increasingly more fast-paced, complex, uncertain and fluid, this in itself does not have to… Read more Sep 1st 2021 How to use employee feedback to drive CX improvements? In our latest episode of CX Talks, Sarah, Rob and Cat discuss how you can use employee feedback to improve… Read more Aug 25th 2021 The benefits of redesigning Customer Experience and Employee Experience in tandem There are plenty of ideas around how to design standout Customer Experience (CX) and exceptional Employee Experience (EX) in isolation.… Read more Aug 12th 2021 To design the best digital tools to improve your CX, start with the problem The open secret of design thinking is to start with a problem and develop multiple solutions in order to come… Read more Aug 3rd 2021 How do you ensure employees are equipped and feel confident using tools and technology to serve customers? Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. But, choosing… Read more Jul 27th 2021 4 key practices to manage a digital portfolio for optimum impact to CX & ROI I’m driving on a motorway heading out for a day trip, the A/C is blasting a bit much and I’m… Read more Load more
Oct 19th 2021 How quickly can you start improving CX through digital To determine how quickly you can start improving CX through digital is dependent on how well you know several aspects… Read more
Sep 22nd 2021 EX and CX: Establishing a connection between the two We’ve all heard it said that “happy employees lead to happy customers” and business leaders believe it too: a recent… Read more
Sep 15th 2021 Connect your north star direction to your day to day While the professional day-to-day may feel increasingly more fast-paced, complex, uncertain and fluid, this in itself does not have to… Read more
Sep 1st 2021 How to use employee feedback to drive CX improvements? In our latest episode of CX Talks, Sarah, Rob and Cat discuss how you can use employee feedback to improve… Read more
Aug 25th 2021 The benefits of redesigning Customer Experience and Employee Experience in tandem There are plenty of ideas around how to design standout Customer Experience (CX) and exceptional Employee Experience (EX) in isolation.… Read more
Aug 12th 2021 To design the best digital tools to improve your CX, start with the problem The open secret of design thinking is to start with a problem and develop multiple solutions in order to come… Read more
Aug 3rd 2021 How do you ensure employees are equipped and feel confident using tools and technology to serve customers? Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. But, choosing… Read more
Jul 27th 2021 4 key practices to manage a digital portfolio for optimum impact to CX & ROI I’m driving on a motorway heading out for a day trip, the A/C is blasting a bit much and I’m… Read more
