Our insights Thinking Experience our thoughts All categories Agile Business and technology transformation Change Culture Customer experience Data governance Digital Adoption Diversity and Inclusion Employee experience ERP Financial services Healthcare Marketing Media and Information services Not for profit Operational efficiency Order management and fulfilment Process improvement Professional services Public sector Retail Sales Service Design Technology Transformation and design Uncategorised Jul 27th 2021 4 key practices to manage a digital portfolio for optimum impact to CX & ROI I’m driving on a motorway heading out for a day trip, the A/C is blasting a bit much and I’m… Read more Jul 20th 2021 How do you ensure budget is being invested in the digital tools which will have the biggest impact to CX & ROI? More than any other time, lockdown last year gave me a masterclass in how to manage scarce resources and invest… Read more Jul 14th 2021 How do you create a culture that engages, satisfies, and empowers employees and customers? A positive company culture impacts every fibre of an organisation, increasing productivity and staff retention rates and reducing absenteeism. When… Read more Jul 6th 2021 CX Talks: Four key areas to think about to ensure a successful digital transformation Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think… Read more Jun 22nd 2021 The challenges of post pandemic working and impacts on CX The rush to get people working from home wasn’t a revolution. It was a reaction. For some, it’s been a… Read more Jun 16th 2021 How can you start improving your EX & impact on CX? – Part 2 In part 1 of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and… Read more Jun 14th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 2 In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of… Read more Jun 10th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 1 Chess aficionados will be familiar with Netflix’s ‘The Queen’s Gambit’.1 Excluding spoilers, the show takes us through the life of… Read more Load more
Jul 27th 2021 4 key practices to manage a digital portfolio for optimum impact to CX & ROI I’m driving on a motorway heading out for a day trip, the A/C is blasting a bit much and I’m… Read more
Jul 20th 2021 How do you ensure budget is being invested in the digital tools which will have the biggest impact to CX & ROI? More than any other time, lockdown last year gave me a masterclass in how to manage scarce resources and invest… Read more
Jul 14th 2021 How do you create a culture that engages, satisfies, and empowers employees and customers? A positive company culture impacts every fibre of an organisation, increasing productivity and staff retention rates and reducing absenteeism. When… Read more
Jul 6th 2021 CX Talks: Four key areas to think about to ensure a successful digital transformation Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think… Read more
Jun 22nd 2021 The challenges of post pandemic working and impacts on CX The rush to get people working from home wasn’t a revolution. It was a reaction. For some, it’s been a… Read more
Jun 16th 2021 How can you start improving your EX & impact on CX? – Part 2 In part 1 of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and… Read more
Jun 14th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 2 In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of… Read more
Jun 10th 2021 Checkmate: The Queen’s Gambit of customer experience strategy – Part 1 Chess aficionados will be familiar with Netflix’s ‘The Queen’s Gambit’.1 Excluding spoilers, the show takes us through the life of… Read more
