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    Service design

    We deliver continuous improvement, enabling organisations to deliver excellent outcomes for their customers and colleagues.

    Discover more

    Service design

    We deliver continuous improvement, enabling organisations to deliver excellent outcomes for their customers and colleagues.

    Discover more

    How does an organisation get things done, end to end? Our Service Design helps you define this, taking into account the customers, employees, processes, and technologies to ensure that you are in the best possible place to deliver the outstanding service that your customers are looking for.

    Our approach is based on systems thinking and treating an organisation as an ecosystem, tying it to the strategy that the firm adopts. We don’t just look at a single transition from one state to another, but the continual evolution and revolutionising of the firm’s strategy and resource organisation to do things in a new and improved way

    How does an organisation get things done, end to end? Our Service Design helps you define this, taking into account the customers, employees, processes, and technologies to ensure that you are in the best possible place to deliver the outstanding service that your customers are looking for.

    Our approach is based on systems thinking and treating an organisation as an ecosystem, tying it to the strategy that the firm adopts. We don’t just look at a single transition from one state to another, but the continual evolution and revolutionising of the firm’s strategy and resource organisation to do things in a new and improved way.

    How we can  help you

    Change-Green

    When your vision, outcomes, and technology have been established – we’re able to support with change management to make change stick.

    How we can help you

    Change-Green

    When your vision, outcomes, and technology have been established – we’re able to support with change management to make change stick.

    Experiences with clients

    View all client experiences
    Business Analysis Managed Service

    Business analysis managed service

    A World leading customer service

    A world leading customer service

    What’s on our mind

    More insights

    What’s on our mind

    More insights

    What our clients say

    “The Clarasys team were great – they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our
    senior team.”

    The Children’s Trust

    Nicola Smith

    What our clients say

    “The Clarasys team were great – they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our
    senior team.”

    The Children’s Trust

    Nicola Smith

    Meet the experts

    Meet the experts

    Moray Busch

    Managing Consultant
    Moray Busch
    Managing Consultant
    Moray joined Clarasys in 2018 and specialises in business / digital transformation and rapid innovation that is delivered agile in uncertain and complex environments. Within those initiatives, his key skills in business analysis, product management, service design and delivery management enable the team to connect top-level strategy to meaningful direction on the ground and embed new behaviours. Primarily working with the C-Suite and senior officials, Moray has launched products in FTSE 100 firms, launched multiple national high-profile government services, effectively combined and separated organisations after mergers & acquisitions, prepared firms to operate post-Brexit, defined CX strategy, and ultimately created better organisations that are in a position to navigate uncertainty independently after the engagement. He is certified as Scrum Master, Product Owner, Scaled Agile, Lean yellow belt and Prosci Change Practitioner

    Ola Summersell

    Principal Consultant
    Ola Summersell
    Principal Consultant
    Ola is a Principal Consultant with extensive experience in building and implementing new technologies and services for clients in various industries, including Public Sector, Health Care, Telecommunications, Retail, Oil & Gas and Mass Media. She has fulfilled a range of product-focused roles and worked closely with technology providers to define and bring to life solutions that meet business requirements, user needs and deliver business case benefits.

    Robbie Motamed

    Public Sector and Healthcare Lead
    Robbie Motamed
    Public Sector and Healthcare Lead
    Robbie is a Portfolio Lead focusing on public sector clients. He specialises in operating model design and digital transformation mainly across government clients. Some of his recent roles included supporting the roll-out of a new pilot with the probation service and supporting DEFRA chemicals department with their operating model change due to EU-Exit. As Portfolio Lead, alongside Mark Dunwell, he focuses on growing our public sector client base, managing partner relationships and also ensuring our teams have the right support when delivering on project. When not at work, he enjoys playing squash, football and travelling.