Capability
Employee experience
Understanding your employee’s experience
We all want to love our jobs, love going to work every day. We want to be spurred on to do awesome things. We want to make a difference. We want to feel empowered.
We believe we have a winning solution to create the best experience for your employees.
Why are we so confident? Because we’ve done it ourselves.
We have an internal Insights & Improvements team whose key focus is to provide insights on what matters to employees, enabling intelligent and informed decision-making across the business. We maintain that listening to and using employee feedback can [ accelerate ] improvements in your customer experience.
Our approach
We know that organisations tend to underestimate all of the factors at play when it comes to their employees. Our approach ensures nothing is left to chance and we get the most accurate representation possible.
Employee experience is not tied to an individual moment. Instead, businesses need to build a experience that attracts employees, brings them onboard, enables them to perform, facilitates growth and also supports them when they leave.
Human: a culmination of leadership, the sense of purpose, mastery and autonomy felt by employees, the organisation’s structure and ultimately how the people within the organisation treat each other.
Tools: the tools employees use to get their jobs done, the tech that allows for workplace flexibility, and the tools that inspire collaboration.
Physical: cubicles and sterile offices are going out of style. Workspaces that create collaboration or independence, the design of the office, including e.g. wall art, and the physical perks of an office are all important to employees.
Why do we recommend this?
By focusing on the human, tools and the physical a true picture of the experience is created.
We engage all levels of your organisation so that any change is co-created with your teams, to meet everyone’s expectations.
Our approach ensures we give insight quickly and enable quick decision making. We build your teams up for success so that they are empowered to listen, action and drive the adoption of new changes forward.
