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    Employee experience

    Discover more

    Employee experience

    Discover more

    We all want to love our jobs, love going to work every day. We want to be spurred on to do awesome things. We want to make a difference. We want to feel empowered.

    We believe we have a winning solution to create the best experience for your employees.
    Why are we so confident? Because we’ve done it ourselves.

    We have an internal Insights & Improvements team whose key focus is to provide insights on what matters to employees, enabling intelligent and informed decision-making across the business. We maintain that listening to and using employee feedback can [ accelerate ] improvements in your customer experience.

    We all want to love our jobs, love going to work every day. We want to be spurred on to do awesome things. We want to make a difference. We want to feel empowered.

    We believe we have a winning solution to create the best experience for your employees.
    Why are we so confident? Because we’ve done it ourselves.

    We have an internal Insights & Improvements team whose key focus is to provide insights on what matters to employees, enabling intelligent and informed decision-making across the business. We maintain that listening to and using employee feedback can [ accelerate ] improvements in your customer experience.

    We know that organisations tend to underestimate all of the factors at play when it comes to their employees. Our approach ensures nothing is left to chance and we get the most accurate representation possible.

    Employee experience is not tied to an individual moment. Instead, businesses need to build a experience that attracts employees, brings them onboard, enables them to perform, facilitates growth and also supports them when they leave.

    We know that organisations tend to underestimate all of the factors at play when it comes to their employees. Our approach ensures nothing is left to chance and we get the most accurate representation possible.

    Employee experience is not tied to an individual moment. Instead, businesses need to build a experience that attracts employees, brings them onboard, enables them to perform, facilitates growth and also supports them when they leave.

    employee experience

    Why do we
    recommend this?

    Why do we
    recommend this?

    By focusing on the human, tools and the physical a true picture of the experience is created.

    We engage all levels of your organisation so that any change is co-created with your teams, to meet everyone’s expectations.

    Our approach ensures we give insight quickly and enable quick decision making.

    We build your teams up for success so that they are empowered to listen, action and drive the adoption of new changes forward.

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    What’s on our mind 

    More insights

    What’s on our mind 

    More insights

    Meet the experts

    Meet the experts

    Lindsay Cameron

    Principal Consultant
    Lindsay Cameron
    Principal Consultant
    Lindsay is a principal consultant with 12+ years of experience specialising in large scale transformational change, including organisational change and programme leadership. She collaborates with clients to deliver complex global programmes and ensure a people-centric experience for employees and users during transformation. Lindsay has led teams and projects across UK, Europe, US and Asia Pacific, working with clients across the life sciences, telecoms, retail and technology sectors. Most recently, she has led the change management for a client's new global capability centre in India and transition of roles from across 10 global support functions. She has also led the Asia Pacific roll out of Workday at a major Tech firm to 11 markets and the implementation of a product-led operating model for a Telco's IT department. Outside of work, Lindsay enjoys cooking and sharing food with friends, walking, cycling and is renovating her home.

    Loïc Le Fouest

    CX Lead
    Loïc Le Fouest
    CX Lead
    Loïc enjoys helping organisations unravel customer journeys, design exceptional customer experiences, and foster a customer-centric mindset and behaviours. With expertise in end-to-end CX transformation, he helps businesses enhance their customer-centric capabilities and make a real difference for their customers. He is a firm believer that unlocking the value of Customer Experience practice is not only necessary to help businesses thrive, it is also the key to accelerating the transition to a circular economy and a more sustainable society. He is passionate about working with other forward-looking leaders and organisations, combining CX and Behavioural Change methodologies to design experiences and business models that engage customers in meeting a new innovation sweet spot, that includes sustainability, and helps us shape a brighter future.

    Janelle Ballingal

    Managing Consultant
    Janelle Ballingal
    Managing Consultant
    Janelle is an experienced management consultant adept at driving program execution, change management and business change for HR-driven, people-focused transformations. She has worked with private clients in the professional services, technology, recruitment and manufacturing sectors in the UK and US. She has a keen interest in culture and behaviour change, leadership development, communication strategy and employee experience/engagement. She has managed global projects, directed change initiatives, and engaged key stakeholders for major HR transformations, operationally executing strategic initiatives and events for up to 200,000 employees and senior executives at some of the worlds leading companies and has also worked on a smaller scale with pioneering start-ups. She leverages empathy and emotional awareness from her medical background to relationally build strong client partnerships and identify opportunities to support clients and strengthen their organisation.