Industry

Media and information services consultancy

Industry

Media and information services consultancy

We have expertise in Media and Information Services consulting like no other consultancy.

We ensure that you can transform your digital services and technology offering to remain [competitive] in the current market, with improved customer service, increased sales, and speed to market of new offerings.

We also know that Information Services companies are highly dependent on recurring revenue brought in from subscription services yet that managing subscription products can be complex. We have experience in making this simple for you. We’re here to help you to optimise your subscription services, enabling you to improve your customer experience offering and help your business grow.

We have expertise in Media and Information Services consulting like no other consultancy.

We ensure that you can transform your digital services and technology offering to remain [competitive] in the current market, with improved customer service, increased sales, and speed to market of new offerings.

We also know that Information Services companies are highly dependent on recurring revenue brought in from subscription services yet that managing subscription products can be complex. We have experience in making this simple for you. We’re here to help you to optimise your subscription services, enabling you to improve your customer experience offering and help your business grow.

We help you advance your offering, whether it’s through digital transformation to enhance your existing technology, or whether it’s through post-merger integration. We use our uniquely agile method to deliver value quickly, and our deep experience in change management means we can help you successfully adopt and embed change.

As the experience consultancy, we empower you to promote your customer experience and service offering. We’ll leave you with the foundations you need to build strong analysis and project delivery teams so that you can maintain these advantages in the future and a robust CRM system so that you continue to improve customer experience. Are you ready?

We help you advance your offering, whether it’s through digital transformation to enhance your existing technology, or whether it’s through post-merger integration. We use our uniquely agile method to deliver value quickly, and our deep experience in change management means we can help you successfully adopt and embed change.

As the experience consultancy, we empower you to promote your customer experience and service offering. We’ll leave you with the foundations you need to build strong analysis and project delivery teams so that you can maintain these advantages in the future and a robust CRM system so that you continue to improve customer experience. Are you ready?

How we can help you

As the experience consultancy, we know how to deliver award-winning customer services.

Click here to find out how we did this for a self-service platform at TR.

Learn more

We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales, including subscription services.

We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.

Learn more

Integrating an acquired company is almost always more difficult than getting the deal itself done. We can help!

Click here to find out how more of our insight on PMI.

Learn more

How do we use data to define opportunities and target activity? We light the way through complex areas by helping you generate data sets you can trust.

Learn more

We understand how to tailor digital services and technology to offer a better customer experience.

Find out how we did this at Elsevier.

Learn more

How we can help you

As the experience consultancy, we know how to deliver award-winning customer services.

Click here to find out how we did this for a self-service platform at TR.

Learn more

We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales, including subscription services.

We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.

Learn more

Integrating an acquired company is almost always more difficult than getting the deal itself done. We can help!

Click here to find out how more of our insight on PMI.

Learn more

How do we use data to define opportunities and target activity? We light the way through complex areas by helping you generate data sets you can trust.

Learn more

We understand how to tailor digital services and technology to offer a better customer experience.

Find out how we did this at Elsevier.

Learn more

Experiences with clients

View all client experiences

Thomson Reuters – Cobb

Thomson Reuters – Kennedy

What’s on our mind

29th November 2022

A chat with Thea Sherer, Springer Nature’s Director of Sustainability – PODCAST

Clarasys-presents-Simply-Sustainability-podcast

Clarasys meets Thea Sherer, Director of Sustainability at academic publishing company Springer Nature to discuss being a sustainability lead in the industry.

1st November 2022

Reduce contact centre attrition through agent engagement

We explore three ways you can engage contact centre agents in order to reduce attrition and improve customer satisfaction.

More insights

What’s on our mind

29th November 2022

A chat with Thea Sherer, Springer Nature’s Director of Sustainability – PODCAST

Clarasys meets Thea Sherer, Director of Sustainability at academic publishing company Springer Nature to discuss being a sustainability lead in the industry.

1st November 2022

Reduce contact centre attrition through agent engagement

We explore three ways you can engage contact centre agents in order to reduce attrition and improve customer satisfaction.

More insights

What our clients say

There are very few organisations in and around the UK that would be able to help you better.

Refinitiv

Kennedy Warwick

It’s great to have an open and honest conversation about diversity in the workplace.

Clarasys

Niall Grant

“Clarasys have a pool of highly talented, hard-working employees at a reasonable rate. They really go the extra mile – proactively suggesting improvements to processes and always delivering high-quality outputs.”

Change and Communications Manager at a global strategy house

The Clarasys team was able to quickly learn and understand our industry and organizational challenges. They were able to help identify pathways and procedures, setting a very clear roadmap for us to achieve our goals. Northeast Arc’s team felt very supported and understood by the Clarasys team and embraced the outcome of solutions identified and best practice established that were thoughtful and tailored to our specific lines of businesses. The process was quick, in-depth and fully addressed our initial challenge. Northeast Arc is currently planning a third engagement.

Northeast Arc

Timothy Brown

During our engagement, all of the members of the Clarasys team were extremely professional, very personable and extremely comfortable to work with. At the end of the first meeting, I thought to myself – I think they get what our goals are? By the end of the 2nd week, I thought to myself- I think they got the goals better than us, which showed their strong ability to quickly grasp the materials. They asked excellent questions to help guide them to determine the work path and produce a strong product at the end. In closing, Lifeworks could not have been more pleased with how this project turned out. We hope we can work together in the future.

Lifeworks

Daniel Burke

“Worked well with our team day-to-day. It’s always a problem when consultants come in – many times I work with consultants and they haven’t realised that the people they are working with have got day jobs and don’t necessarily have a great deal of time to devote to working with them…very mindful of the best way of working with busy people which is a very good attribute for consultants.”

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