CX Talks: Improvising in the workplace
CX Talks: That dragon advert
CX Talks: A killer user experience
CX Talks: M&A. An acquired taste…
CX talks: McDonald’s personalisation
Understanding human emotion
Myths and the root of all evil- With Anthony Mclaughlin
Creating a customer experience that embraces efficiency
How CX scores can be too good to be true
Sustain customers: be more sustainable
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