Thinking Remote customer service video Q&A As part of our remote customer service mini-series, we asked you to submit your questions on challenges you are facing as businesses. As part of our remote customer service mini-series, we asked you to submit your questions on challenges you are facing as businesses. Thank you to all of you who asked some great questions, we have taken our favourites and compiled some video answers for you: Question 1: Chatbots "We're hearing a lot about chatbots from our competitors - is it all just hype, and what can be achieved with them?" Question 2: Employee experience "How do I keep my team engaged when they are all working remotely, and how do I keep productivity levels up?" Question 3: Cost optimisation "Our organisation is restructuring in response to COVID-19 and we need to save costs in our contact centre. What's the best and fastest way to do this?" Question 4: Customer insights "We rely on surveys to let us know how we're doing but the response rate is pretty low right now. How do we get the insights to make the right decisions?" Question 5: Technology "We have so much legacy technology... how easy and realistic is it to implement brand new tools?" Leon Orr (Chief Delivery Officer, GFT) gives us his take on this. To talk to us about any of the topics above or about your remote customer service, please contact us on firstname.lastname@example.org or through the below link.