Clarasys Logo

Gartner- Customer experience

Use Customer Experience Quick Wins as Momentum for High Impact Programs

Great customer service is about exceeding expectations. If you know who your customers are, understand their specific needs and design your service organisation around them, you can build a market leading experience, improving retention and referrals.

Every touchpoint is an opportunity to improve your reputation. In some scenarios, contact should be slick, digitalised and hassle free. Elsewhere, a personalised or proactive approach can really wow customers.

This article produced by Gartner analysts provides an overview of customer experience: ‘Use Customer Experience Quick Wins as Momentum for High Impact Programs’, Michael Chiu, 16 January 2019. 
Gartner logo final external
large 2 4 29

Just a few details to access the report

Would you like to receive occasional interesting stuff from us? (Please read our privacy policy)
To find out more, please contact us on
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.