Demand for online shopping since the beginning of the pandemic has shot up by over 100%, curbside pick-up is now an anticipated choice, and customer attitudes and behaviours have changed. Retailers need to quickly flex their approach and accommodate rapidly changing and high expectations, or lose out to competitors. Pre-Covid brand loyalty is no longer something to depend on, however, give your customer a good experience now, and they will remember it going forward.
At Clarasys, we are passionate about supporting and helping retailers to make the right decisions, keeping a laser focus on customer experience.
Have a look at some of our thinking around customer experience considerations for retailers: