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    Industry

    Healthcare management consulting

    Industry

    Healthcare management consulting

    We can [ transform ]
    your healthcare services

    We can [ transform ]
    your healthcare services

    Increased demands on the health and care system mean that reimagining patient experience is essential to meet tight budget constraints. We transform organisations’ operations and are able to provide a consistent patient experience. We quickly identify and implement improvements providing you with quick ROI, staff upskilling and continuous organisational improvement that is sustainable.

    We use our people-centred approach to get to know your patients, identify how you can improve their experience and then design a solution according to their needs.

    [ Improve ] your patient experience

    At Clarasys, we’re all about the customer, providing the best possible experience for the users of your service. 

    We use our people-centred approach to get to know your patients, identify how you can improve their experience and then design a solution according to their needs.

    Our uniquely agile approach enables us to create effective, sustainable services and we use AI to create a digital twin of your organisation, fix issues, highlight opportunities and realise significant investment.

    This multi-faceted approach to designing solutions delivers a standout user experience. Each and every time.

    Increased demands on the health and care system mean that reimagining patient experience is essential to meet tight budget constraints. We transform organisations’ operations and are able to provide a consistent patient experience. We quickly identify and implement improvements providing you with quick ROI, staff upskilling and continuous organisational improvement that is sustainable.

    We use our people-centred approach to get to know your patients, identify how you can improve their experience and then design a solution according to their needs.

    [ Improve ] your patient experience

    At Clarasys, we’re all about the customer, providing the best possible experience for the users of your service. 

    We use our people-centred approach to get to know your patients, identify how you can improve their experience and then design a solution according to their needs.

    Our uniquely agile approach enables us to create effective, sustainable services and we use AI to create a digital twin of your organisation, fix issues, highlight opportunities and realise significant investment.

    This multi-faceted approach to designing solutions delivers a standout user experience. Each and every time.

    Clarasys_Kainos_Chief_Wine_Officer

    How we can help you

    Change management

    We implement Change Management throughout the entire project lifecycle to ensure a seamless transition during organisational change, to make change stick.

    Analysis-Green

    We leverage our business analysis expertise to create a prioritised list of requirements, taking into account highlights and pain points in end-to-end processes. We formalise service strategy by creating product roadmaps, user story maps and iterative service designs to show how the underlying service would evolve.

    Dart-Green

    Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management. We engage with stakeholders across health and care systems including working with the NHS, community partners and GP’s.

    We help to achieve a standout and more efficient end-to-end patient experience. We engage in user research to ensure the service is fit for purpose, meets user needs and creates enhancements derived from customer insights.  We are confident and competent in delivering high-quality patient service from behaviours, processes and CRM.

    Coins-Green

    We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales. We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.

    How we can help you

    Change management

    We implement Change Management throughout the entire project lifecycle to ensure a seamless transition during organisational change, to make change stick.

    Analysis-Green

    We leverage our business analysis expertise to create a prioritised list of requirements, taking into account highlights and pain points in end-to-end processes. We formalise service strategy by creating product roadmaps, user story maps and iterative service designs to show how the underlying service would evolve.

    Dart-Green

    Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management. We engage with stakeholders across health and care systems including working with the NHS, community partners and GP’s.

    We help to achieve a standout and more efficient end-to-end patient experience. We engage in user research to ensure the service is fit for purpose, meets user needs and creates enhancements derived from customer insights.  We are confident and competent in delivering high-quality patient service from behaviours, processes and CRM.

    Coins-Green

    We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales. We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.

    Experiences with clients

    Experiences with clients

    View all client experiences
    Centralising

    Centralising to one national IT system

    Balancing demand with resourcing

    Balancing demand with resourcing

    What’s on our mind

    More insights

    What’s on our mind

    More insights

    Meet the experts

    Meet the experts

    Sam Rudgard

    Managing Consultant
    Sam Rudgard
    Managing Consultant
    Sam graduated from Oxford University with a Masters in Engineering Science. He is experienced in delivering projects from initial strategy through to implementation. He specialises in product management, digital transformation, process transformation and customer experience. A professional highlight includes working on a digital product strategy for NHS England, to create a strategic vision and roadmap for future citizen-facing digital services. Another highlight was working on the launch of Sky Mobile, leading discovery work on how to defend the service from credit and fraud risk. He is a qualified ski patroller, having spent a season in Canada learning avalanche awareness and first aid skills and volunteering at the local ski hill.

    Georgina Swift

    Managing Consultant
    Georgina Swift
    Managing Consultant
    Georgie graduated from the University of Leeds with a BSc in Economics and Finance. During her time at Clarasys she has worked as a Change Manager across multiple projects within the private industry. In her spare time, she loves fitness, food and going to see family in the countryside.

    Mark Dunwell

    Associate Director - Public Sector & Healthcare Portfolio Lead
    Mark Dunwell
    Associate Director - Public Sector & Healthcare Portfolio Lead
    Mark has 15 years public sector experience and specialises in delivering citizen-facing services, internal products and complex programmes.
    He is a strong advocate for designing products and services with users at their heart by focusing on culture and outcomes to create value quickly.
    He leads our government and healthcare teams across the UK and US ensuring our people are set up for success when delivering on projects, managing our ecosystem of delivery partners and growing our client base.
    When not at work, you’ll often find him on his bike (as long as the weather is good) or learning with limited success about how different wines are made
    .