London, 15 February 2023 – Today, international experience consulting firm Clarasys announced a new partnership with the leading conversational AI platform Boost.ai. The relationship between the businesses will help bring conversational AI to more customers in the UK and enhances Clarasys’ customer experience capability while marking the start of a new channel-focused approach to business for Boost.ai.

Boost.ai’s virtual agents improve customer enquiry resolution rates through efficient and user-friendly customer self-service. As a result, the AI-powered agents consistently see resolution rates of 90%+ and have a proven and rapid return on investment. 

Through this partnership with the experience consultancy, Clarasys, Boost.ai can offer its services to a wider variety of clients. Clarasys’ digitalisation and transformation expertise will enable clients to enhance the customer experience at every stage of the journey to strengthen conversion and build loyalty with customers. 

Clarasys and Boost.ai share a vision for creating value for their customers through improved customer service. Boost.ai seeks to achieve this through conversational AI, creating efficient customer inquiry channels, and freeing up internal resources to be used where they are most valuable. Clarasys strive to accomplish this by advising clients on industry best practice and by partnering with the best technology vendors on the market. 

Clarasys and Boost.ai enter this partnership with a proven track record in their respective industries. Boost.ai’s virtual agents are already in use in nine of the ten largest Nordic banks, and Clarasys have had enormous success with organisations like Crimestoppers and the RSPCA. 

Richard Hibbert, Customer Support SME, at Clarasys, stated, “We are always looking for new ways to improve experiences for our clients, as well as our clients’ customers. Our partnership with Boost.ai allows just that, as we can build on our expertise in advising on and delivering exceptional customer-centric transformation and customer service automation. Together with Boost.ai, we will build enhanced customer strategies and deliver innovative and modern customer experiences.” 

Sanjeev Kumar, VP of EMEA at Boost.ai, said, “We’re incredibly excited to be entering into this partnership with Clarasys and having the opportunity to provide our service to more customers looking for scalable automation in customer service and internal support. Times are changing, and customer service needs to change with it. With Clarasys’ deep customer and consultancy knowledge and our cutting-edge solution, we see this being a fruitful and successful partnership.”