Continuity of service

How do we successfully transform an existing digital service or introduce a new one? And how do we make sure our technology implementation aligns with our lead to cash objectives?

We prepare organisations for change, establishing clear governance procedures, and ensuring continuity of service. We forensically examine the different stages of your lead to cash cycle and design and deliver the strategy, skills and tech that will meet your business needs. In partnership with your technology providers, we conduct user research and develop the business case. Then we collaborate across your organisation on service design.

Enhance your customer relationships

 

Our involvement and its benefits can be grouped into two key areas of activity:

  1. We enable you to enhance your customer relationships from first point of contact, through to delivery of product or services in a sustainable way.
  2. We deliver new digital services though agile, multi-disciplinary teams that support you all the way from product or service inception to delivery.

Through these, we develop you and your organisation and transform your business experience.

How we help you...

Change management

When your vision, outcomes, and technology have been established – we’re able to support with change management to make change stick.

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Delivery management

Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management, engaging with all internal stakeholders and external partners.
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Architecture and technology

When you need a framework for change that addresses the relationship between your business architecture, technology and people, we ensure that your experience works well.
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Lead to cash

We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales. We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.
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Analysis, innovation and design

At the outset – or if you need to rethink plans – we analyse, innovate, and design how your experience should work, end-to-end.
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Don't just take our word for it...

“The Clarasys team were great – they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our
senior team.”

Nicola Smith, Director of IT and Facilities, The Children’s Trust.

“In a very short period of time, and really efficiently with a really low level of intrusion on the daily working of the team, Clarasys were able to deliver a project in exactly the form that they said it would be delivered…they delivered a finished product exactly as promised.” 

SASC