The changing face of retail – through COVID-19, and beyond.
Exposing intelligence that’s artificial
Focus on detractors
Kids with Nokias…?- With Tom Coppock
A CRM won’t save your CX- Part 2
A CRM won’t save your CX – Part 1
Digital transformation
Keeping up with technology change
The cleverest kid in the class
How to create excitement about change
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