Motivating volunteers: 3 things charities should do
Reduce contact centre attrition through agent engagement
Non profit challenges: Does charity transformation ever work? – PODCAST
10 key considerations for creating a sustainable operating model
An interview with B Lab – PODCAST
Modern slavery – why is it important? – PODCAST
How to consider the business in a digital transformation – PODCAST
Why is considering customer experience in digital transformation essential? – PODCAST
Data ethics: what would you sacrifice for the common good – civilisation or civil liberties?
If dinosaurs had data, would they be extinct?