A chat with Thea Sherer, Springer Nature’s Director of Sustainability – PODCAST
Reduce contact centre attrition through agent engagement
Being a sustainability lead at The Economist – PODCAST
10 key considerations for creating a sustainable operating model
Interview with Ben Wielgus: Informa’s Head of Sustainability – PODCAST
How to consider technology in a digital transformation – PODCAST
How to consider the business in a digital transformation – PODCAST
Popular friction: using friction to drive improved experiences
Why is considering customer experience in digital transformation essential? – PODCAST
The [ CMO/CIO ] paradox
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