A chat with Thea Sherer, Springer Nature’s Director of Sustainability – PODCAST

Reduce contact centre attrition through agent engagement

Being a sustainability lead at The Economist – PODCAST

10 key considerations for creating a sustainable operating model

Interview with Ben Wielgus: Informa’s Head of Sustainability – PODCAST

How to consider technology in a digital transformation – PODCAST

How to consider the business in a digital transformation – PODCAST

Popular friction: using friction to drive improved experiences

Why is considering customer experience in digital transformation essential? – PODCAST

The [ CMO/CIO ] paradox