How do you ensure budget is being invested in the digital tools which will have the biggest impact to CX & ROI?

CX Talks: Four key areas to think about to ensure a successful digital transformation

Checkmate: The Queen’s Gambit of customer experience strategy – Part 2

Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

A guide to digital transformation in a fractured business structure

So you think you have a successful digital transformation strategy ready or in progress? See if we agree.

5 dimensions of digital transformation, with CX at centre stage

 Aftercare in a digital change journey should never be an afterthought

What UK retailers can learn from Chinese e-commerce

Podcast: Omdia transformation programme