Case Study

Transport industry

Transport industry

[ Engaging ] major players in an industry-wide change

We supported the transport community by delivering an end-to-end change programme to achieve business readiness among over 300 organisations in the public and private sector across England and spearheading change activities around the implementation of a major digital system. The approach encompassed a comprehensive stakeholder landscape analysis, strategy, and delivery of train-the-trainer approach; comms with every impacted organisation and the development of a change app for users to access documentation and support each other to transition.

The stakeholder landscape was complex, with representatives from Local Government, private sector organisations. Sentiments differed hugely around the country and required constant monitoring. Agile developments to the new system meant that it was constantly iterated upon and we had to anticipate how each development would be received to engage stakeholders and deliver the best training guidance.

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