Case Study
From ambiguity to a [ customer centric ] experience
Our client, a London Council, was not able to view all vulnerable residents and volunteers in a single system and had no way of assigning volunteers to vulnerable people. They wanted a way of viewing the location of available volunteers in relation to vulnerable residents and food depots. This would allow them to efficiently assign volunteers to tasks during the COVID-19 pandemic, maximising food and medicine deliveries.
Within five days of receiving requirements, we had mapped volunteer journey’s, written user stories and developed an MVP application, allowing them to import their data and visualise volunteers and vulnerable residents on a map. Council workers can use the app to assign volunteers to cases and send mobile text messages to volunteers.
The council workers are now able to communicate with, view the location of and update the details of their volunteers and vulnerable residents, all within a single console. Their volunteer journey has been streamlined and their ability to serve vulnerable residents enhanced.
