Case Study

Helping a London council with its customer experience

Helping a London council with its customer experience

From ambiguity to a [ customer centric ] experience

Our client, a London Council, was not able to view all vulnerable residents and volunteers in a single system and had no way of assigning volunteers to vulnerable people. They wanted a way of viewing the location of available volunteers in relation to vulnerable residents and food depots. This would allow them to efficiently assign volunteers to tasks during the COVID-19 pandemic, maximising food and medicine deliveries.

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