Case Study

Driver and Vehicle Standards Agency

Driver and Vehicle Standards Agency

[ Engaging ] major players in an industry-wide change

A government organisation were looking to deliver a change in the way that driving tests were administered, moving from a paper based, to a digital solution.

The existing service was prone to data capture errors which require manual intervention by examiners and support staff. This put pressure on examiners and reduces their time between tests as well as causing delays in candidates getting their licenses. This leads to dissatisfaction among the examiners and for new drivers.

By gathering feedback from end users during comprehensive usability testing , we were able to iteratively improve the prototype design to deliver against their needs. A phased approach was taken to address uncertainty and reduce risk. Any technology that was identified as “high-risk” or carried a high level of uncertainty was prioritised delivered as a Proof of Concept in Alpha.

This alpha stage of the product delivered a prototype that had been honed over several iterations using feedback from end users. As part of the project a business case was also submitted for approval to release funding for the Beta phase. Feedback from the project has shown that the prototype has improved data capture efficiency which will lead to quicker issuing of licenses to successful candidates.

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