Case Study

Driver and Vehicle Standards Agency

Driver and Vehicle Standards Agency

[ Engaging ] major players in an industry-wide change

A government organisation were looking to deliver a change in the way that driving tests were administered, moving from a paper based, to a digital solution.

The existing service was prone to data capture errors which require manual intervention by examiners and support staff. This put pressure on examiners and reduces their time between tests as well as causing delays in candidates getting their licenses. This leads to dissatisfaction among the examiners and for new drivers.

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