Case Study

A world leading customer service

A world leading customer service

Using agile to deliver exceptional customer service for a ‘digital’ generation

The demands of today’s customer are broad, varied and uncompromising. Couple this with unrealistic expectations and it’s no wonder why customer retention is one of the key agenda items in every boardroom around the world.

Here at Clarasys we have seen these challenges first hand. This case study explains how we helped one of our global clients improve their customer satisfaction by 23%. The project involved transforming their customer service from a 10 year old legacy platform to an industry leading implementation of Service Cloud in just 18 months.

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