Robotic Process Automation comes of age

There’s a huge buzz about Robotic Process Automation (RPA) – with good reason. RPA promises to improve customer experience, reduce costs, and increase employee job satisfaction. Put simply, the ‘robots’ are software carrying out simple tasks – typing, clicking and manipulating data, according to sets of rules created by humans. As these processes are totally automated, RPA is rapidly becoming the go-to solution for business inefficiency.

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