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Data

Getting your customer data right is the key to getting your DSO under control.

And it’s not just your DSO that benefits - your entire business relies on your customer data being accurate. Precise customer data ensures you market to the right people, prioritise the right customers and allocate your resources to the right opportunities. It also means your people don’t waste time navigating unusable and inaccurate systems and don’t squander tech spend. And we haven’t even touched on GDPR and compliance.

 

How we help clients

In short, data has significant value, and if it’s not treated as an asset, you are short-changing your business and your customer, and undermining your future business strategy.  A Gartner report stated: "One of the most urgent digital business priorities — optimizing the customer experience — hinges on optimizing and leveraging master data. Data and analytics leaders must prioritize and apply master data management to ensure that CX initiatives deliver their fullest business value."

Our view is that making progress on customer data governance shouldn’t be as tricky as it is made out to be. We’ll help you understand and prioritise the critical entities and attributes and get measurement in place. After all, “you can't manage what you can't measure.”.

 

We will help your organisation introduce simple, appropriate governance to safeguard data as an asset. We’ll work with you to understand what’s important throughout your customer journey including who uses data and in what context. This will allow us to help you improve the quality of data, ensure compliance and improve the overall customer experience. If these foundations are in place, we can help you use data to ultimately inform business decisions.

When we work with clients we inject a little of our own culture. Your organisation will be more innovative and collaborative and our unique Agile methodology will deliver fast results.

These are the tools we use to help an organisation achieve its goals:

"Intelligent, motivated consultants who could work well with limited guidance"

Project Sponsor

Speak to us

Jeff Isaacs

Principal Consultant