How a better EX can improve your CX

It is crucial for organisations to consider their Employee Experience (EX) as a whole – to not only have happy employees and improve retention but to also ensure they build a culture where people feel empowered to make decisions that will lead to improved Customer Experience (CX). Unlike Employee Engagement (EE), which focuses on the relationship between an employee and their organisation, EX goes beyond this and emphasises the employee’s importance at different points of their journey with the company: from recruitment to becoming company alumni.

Click here to find out how you can assess your EX and how it can positively affect your customers.

For more information on any of the above topics, or to speak to one of our CX experts in the UK, please contact us here.