Claudia has more than 15 years’ experience in the delivery of complicated business change programmes and projects. She worked for Diners Club, Citibank and boutique CRM consultancies before becoming an independent consultant, concentrating on business analysis, training and change management.
“I have learnt the importance of understanding the problem and that the key to any successful project is knowing where it fits into the overall strategic plan. I’ve seen why projects go over budget, beyond deadline, or outside the original scope. I think that focussing on the most beneficial things first and parking the more trivial tasks until later is key to speedy and successful delivery.”