Thinking

5 levers to achieve great remote customer service, employee experience, and productivity

Today’s social distancing is causing headaches for any organisation with customers they wish to keep beyond Covid-19.

Today’s social distancing is causing headaches for any organisation with customers they wish to keep beyond Covid-19. Providing them support and service efficiently can be a real challenge for organisations that rely heavily on physical teams and whose processes and technology suites haven’t been streamlined recently. It can also be the trigger to take a step back and review your organisation’s service and support function and make the right decisions to transform it for longer-term growth.

You’ve decided to tackle productivity challenges, reduce costs, maintain employee engagement in your teams and deliver an improved customer experience, where should you start to achieve these objectives?

Download our 5 levers infographic to find out:

Click image to download

 

If you would like to speak to us about optimising your great remote customer service, employee experience, and productivity, click here.

Take a look at part 1 of this contact experience series where we focus on how to deliver outstanding remote customer service whilst making your agents happier.